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Returns & Refunds

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1. Overview

MotoLink mainly offers training services and digital items, such as Courses, Sessions, points packages, and coupons. This Policy explains when you can cancel, return, or get a refund. Please read it before placing an Order.

2. Cancelling a Session Registration

  • You may cancel a Session registration up to [X] hours before the Session starts, directly from your account.
  • After cancelling, you can register for another available Session of the same Lesson.
  • Cancellation after this deadline is not possible, and a missed Session is counted as an absence.

3. Refunds for Course Subscriptions

  1. Before activation: if your Order is still pending and the Course has not been activated, you may cancel it for a full refund.
  2. After activation but before attending any Session: you may request a refund within [X] days of payment, less any payment processing fees [and a cancellation fee of [Amount], if applicable].
  3. After attending a Session: the Course is non-refundable. Where the law or an exceptional circumstance allows, we may offer a partial refund for the unused part of the Course.
  4. Your subscription period continues to run, and unused time is not extended or refunded, unless we agree otherwise in writing.

4. Points, Coupons, and Wallet Balance

  • Points and coupons have no cash value and are non-refundable once issued or used.
  • Wallet balance remains yours and can be used for future payments. A refund of unused wallet balance is available on request [within [X] days / subject to verification].
  • Points and coupons used on an Order that is later refunded are returned to you only if they have not expired.

5. When MotoLink Cancels or Changes a Session

  • If we cancel a Session or can no longer provide it, we will offer you another Session at no cost.
  • If no suitable alternative is available, you may choose a refund for the affected Session or Course portion.
  • Sessions rescheduled due to weather or safety reasons are not refundable, but you may register for the new time.

6. Duplicate or Failed Payments

If you were charged twice, or charged but your Order was not created, contact us with your payment reference. We will verify the payment and refund any amount charged in error.

7. Non-Refundable Cases

  • Cancellation after the deadline or failure to attend a Session.
  • Removal from a Course or suspension for breach of the Terms and Conditions or safety rules.
  • Submission of false or forged documents.
  • Failure to pass or complete a Lesson.

8. How to Request a Refund

  1. Contact us by email or WhatsApp using the details below.
  2. Provide your full name, mobile number, Order reference, and the reason for your request.
  3. We will review your request and reply within [X] business days.
  4. If approved, the refund is sent to the original payment method within [X] business days. Your bank may need additional time to show it in your account.

9. Your Legal Rights

Nothing in this Policy limits any rights you have under the laws of the Kingdom of Saudi Arabia, including consumer protection and e-commerce regulations.

10. Contact Us

  • Email: [Email]
  • Phone / WhatsApp: [Phone]
  • Address: [Address]